SUPPORT
UCLogiq provides organisations with 24 x 7 trans-Tasman expert support, which is delivered locally by qualified engineers and backed up by Microsoft.
We’re experienced in delivering and supporting communications technology. Our 24 x 7 service desk provides a single point of contact, while our Network Operations Centres (NOCs) monitor your infrastructure and services to ensure they’re running smoothly. Our processes adhere to ITIL best practice and all calls, whether change, upgrade or fault, are logged and managed through to completion on sophisticated service management platforms.
MICROSOFT TEAMS AND SKYPE FOR BUSINESS DEPLOYMENTS
The future of cloud based communications is Microsoft Teams, allowing organisations to reduce cost and complexity by offloading as many workloads as possible to Office365.
UCLogiq has the proven capability to deploy and support Teams and Skype for Business hybrid deployments. UCLogiq works closely with organisations to determine the best model to allow integration with Office365 and existing legacy telephony environments.
CONSULTING
TECHNOLOGY ROAD MAP PLANNING
UCLogiq will work with organisations to understand the business and its challenges, and utilise its unified communications experience and strong partnerships within the industry to develop a vision with a solid roadmap outlining how to achieve the vision.
TRUSTED ADVISOR
UCLogiq can act as an independent unified communications trusted advisor, ensuring an organisation receives the most appropriate and cost effective advice and product from its suppliers.
UC READINESS ASSESSMENT
Poor network performance, incorrectly configured environments as well as a host of other issues can play a role in causing Microsoft Teams or Skype for Business deployments to fail. UCLogiq will perform an in-depth analysis of your organisations existing IT infrastructure and create a detailed report specifying areas which need remediation before embarking on a Teams or Skype for Business Deployment.
EXISTING DEPLOYMENT HEALTH CHECK
Allows an organisation to understand the current state of their Office 365 or Skype for Business environment, pinpoint issues causing poor performance and reliability, and work with internal teams to create a clear and concise roadmap for remediation resulting in an increased user acceptance and improved technology uptake.
SESSION BORDER CONTROLLER HOSTING
Many businesses are looking to reduce the requirement to house and own infrastructure. Session Border Controllers (SBCs) are still required in many countries to allow Enterprise Voice features for applications such as Microsoft Teams. UCLogiq can remove the burden of owning and supporting an SBC by providing a hosted and fully supported, Microsoft certified SBC solution which provides local breakout to a SIP provider of the customers’ choice and direct connection to Microsoft Teams.